Create the wow! factor in face-to- face customer contacts

Face-to- face customer contact is becoming less common in an increasingly virtual world. But the majority of your customers want to see or hear a real person when needed. Is this a problem? No, it’s an opportunity! An opportunity to turn these rare customer contacts into real ‘wow’ experiences which your customers would love to share!

Customer experience is not something you do ‘on the side’. It’s a mindset and a deliberate choice. I will help you by training your managers and commercial staff, using inspiring examples, realistic insights and a do-it- yourself roadmap.

A great customer experience leads to happy customers, motivated employees and better results. So, what are you waiting for?

Does your customer experience have the wow factor?

Take the free test and read the e-book

Do you know how to create an excellent face-to- face customer experience? Find out by taking this short (5-minute) test! Answer 10 questions to get an immediate overview of the results, as well as access to my free e-book.

Test your customer experience

Inspiring keynotes

Do you want to inspire your fellow managers and/or commercial staff about customer experience? To make them aware of the importance of customer experience for customers and for themselves?
Then book an interactive presentation (60 to 90 minutes) filled with proven insights!

More about the presentations

In-depth workshops

Do you wish to embed customer experience in your organisation? And provide your fellow managers and commercial staff with guidance to get started?

During an in-depth workshop (1 day) we will develop a realistic step-by-step plan.

More about the workshops