In-depth workshops

Make customer experience a core value in your organisation

C.R.E.A.M. of the crop

Customer experience embedded in your team

Are you the head of a marketing, sales or customer loyalty team and do you want to integrate customer experience into your company and have your employees apply it proactively? Do you, however, lack concrete guidelines to get started?

This in-company workshop (1 day) will provide you and your fellow managers with a realistic and proven roadmap (the CREAM of the Crop® method). Time to roll up your sleeves!

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Make or break

Create the wow factor in face-to-face customer experience

Do your commercial staff lack concrete guidelines to get started on customer experience? Or are they unable to see the effects?

This down-to-earth, in-company workshop (1 day) will help your team members identify customer contact moments and discover how they can improve these for the sake of customers and themselves. They will start right away and immediately notice the effects.

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Communicating authentically and powerfully

Instant impact on speaking in front of an audience

Are you nervous about giving a presentation? Are you all cramped up and unsure how to behave? Does the audience lose interest and do you wonder why?

This in-company workshop (1 day) will teach you how to inspire your audience and make a lasting impression. You will present openly and naturally and make an impact. The effect? Great communication that draws people in.

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In-depth workshops

Make customer experience a core value in your organisation